Be the Warm Welcome at the Pantry!
Greeter & Shopping Specialist Volunteer
As a Greeter & Shopping Specialist Volunteer, you help set the tone for a client’s entire visit. Whether you’re welcoming someone at the door, helping them check in, guiding them through the pantry, or assisting with scheduling their next visit, you’re creating a space that feels respectful, dignified, and supportive.
This role is perfect for people who enjoy interacting with others, staying organized, and being part of a team that cares deeply about service. You may be asked to jump between different tasks during your shift based on the pantry’s needs, so flexibility is a plus!
What Volunteers May Be Asked to Do During a Shift:
Welcome clients as they arrive, offer a friendly greeting, and help them feel comfortable
Check clients in for their scheduled appointments using sign-in sheets or our PantrySoft system
Update client records—confirm address, family size, or dietary preferences as needed
Assist with referring to registration for new clients who haven’t shopped with us before
Answer client questions about available food, pantry procedures, or appointment guidelines
Walk alongside clients as they shop, offering help with:
Understanding item limits
Finding culturally familiar or diet-appropriate foods
Making thoughtful suggestions based on what’s available
Track client selections using the PantrySoft system (you’ll receive training!)
Help organize carts, baskets, and shopping supplies to keep the flow moving smoothly
Restock small items or notify staff when displays are low
Keep the shopping space clean and organized between clients—this may include wiping surfaces, returning stray items, or sweeping light messes
Support a calm, professional environment by staying focused, respectful, and refraining from eating or casual conversation in client areas
Communicate any concerns (client needs, safety issues, unusual situations) to pantry leadership or staff right away
This Role is a Great Fit If You:
Enjoy meeting and helping new people
Can stay calm and kind in busy or emotional environments
Are you comfortable using a computer or open to learning new digital tools
Like being part of a team that’s hands-on and mission-driven
Can treat personal information with care and confidentiality
Take pride in creating clean, welcoming, and respectful spaces
