Be the Warm Welcome at the Pantry!
Greeter & Shopping Specialist Volunteer
As a Greeter & Shopping Specialist Volunteer, you help set the tone for a client’s entire visit. Whether you’re welcoming someone at the door, helping them check in, guiding them through the pantry, or assisting with scheduling their next visit, you’re creating a space that feels respectful, dignified, and supportive.
This role is perfect for people who enjoy interacting with others, staying organized, and being part of a team that cares deeply about service. You may be asked to jump between different tasks during your shift based on the pantry’s needs, so flexibility is a plus!
What Volunteers May Be Asked to Do During a Shift:
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Welcome clients as they arrive, offer a friendly greeting, and help them feel comfortable
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Check clients in for their scheduled appointments our PantrySoft system
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Update client records—confirm address, family size, or dietary preferences as needed
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Assist with referring to registration for new clients who haven’t shopped with us before
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Answer client questions about available food, pantry procedures, or appointment guidelines
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Walk alongside clients as they shop, offering help with:
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Understanding item limits
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Finding culturally familiar or diet-appropriate foods
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Making thoughtful suggestions based on what’s available
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Track client selections using the PantrySoft system (you’ll receive training!)
Help organize carts, baskets, and shopping supplies to keep the flow moving smoothly
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Restock small items or notify staff when displays are low
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Keep the shopping space clean and organized between clients—this may include wiping surfaces, returning stray items, or sweeping light messes
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Support a calm, professional environment by staying focused, respectful, and refraining from eating or casual conversation in client areas
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Communicate any concerns (client needs, safety issues, unusual situations) to pantry leadership or staff right away
This Role is a Great Fit If You:
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Enjoy meeting and helping new people
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Can stay calm and kind in busy or emotional environments
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Are you comfortable using a computer or open to learning new digital tools
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Like being part of a team that’s hands-on and mission-driven
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Can treat personal information with care and confidentiality
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Take pride in creating clean, welcoming, and respectful spaces
